Frequently Asked Questions

Shipping:

eChinaUSA offers
USPS Priority Mail(US only)
USPS Media Mail (US only, the most economic shipping method)
UPS Ground (any country, including US)
UPS Second Day Air (any country, including US, the fastest way to ship)


The default is USPS Priority Mail: It takes 2-4 days to most location in US. It is less expensive than UPS ground and a little faster too.
USPS Media Mail is the most economic way for shipping. It is the slowest in all those four shipping methods. It takes 6-10 business days to most states in US. Please take a note: 6-10 Business Days does not count weekends! Based on our customers' feedbacks, it normally takes about 6-8 business days (a little over a week in our daily life) to most lower 48 states in US. There is delay some times, especially during Holidays. Media Mail shipping & handling fee starts with $2.99 + $0.50 (per pound or item) unless with free shipping coupon. For schools and institution orders, we sometimes ship via USPS Priority Mail (even you pay Media Mail price!). We send out free shipping coupon periodically to our customers. The free shipping program only applies for USPS Media Mail within US.

Shipping via UPS:
Our web site directly links to UPS at real time. You will receive a UPS shipping email as soon as the packages leave our warehouse. It includes a tracking number for your order. There is a link in the email which allows you to track your order through the UPS website. You can check how long your order takes before you place your order by input your address and our warehouse address above through UPS website. UPS does not ship to P.O. Box.

We normally ship your orders within 1 business days. If any one of your items is out of stock, we notify you within 24 hours. Shipping fees include postage, packaging and handling fees.


Please notice: If you place an order Friday after 2pm, your order will be shipped out on next Monday. Shipping time(days) refers to Business Days, exluding weekends, holidays.

Guarantee/Returns:

AT eChinaUSA, your satisfaction is guaranteed. If you need to return anything, please send us an email to service@echinausa.com within 30 days of receiving your order for authorization on a return. We will accept authorized returns as long as the items are in their original condition. Return shipping charges will be your responsibility unless the return is due to our error. All returns must be accompanied by a copy of your receipt. There is a $2.99/item restocking fee. EChinaUSA will not be responsible for returns that are lost or misdirected in shipping.

Sales Tax: Sales tax will only be assessed for orders that are shipped within the state of Maryland (6%).



Thank you for visiting eChinaUSA !